General faq
- We offer irrigation design, maintenance, and installation for commercial and residential customers. During our winter months (Dec 1 – March 1) we may offer other services, and let our customers know at winterization time what we will offer that year.
- Our company has been in business since 2001.
- You will need to call our office at 865-922-8480 or you can text to schedule at 865-404-3797.
- We run background checks on all of our technicians, and make every effort to only hire responsible technicians. We offer a “Workmanship Guarantee” on all of our work. (SEE: City Water Startups, Pump Startups, or Winterizations).
- For Residential Startups and Shutdowns: 1-7 zones is $100, and $5 each additional zone up to 16. Systems with more than 16 zones will move to our hourly rate of $100/hr.
- For Residential Maintenance/Service calls: $100/hr
- For Commercial Startups and Shutdowns: $150/hr
- For Commercial Maintenance/Service calls: $150/hr
- No, Raindrop does not require a contract in order to service your irrigation system, nor do we offer contracts. We only come to your property when you call and schedule an appointment. We will never automatically come to your property, and we will never knock on your door and ask if you want an appointment. We do offer a preset schedule of maintenance upon request. Contact the office for info.
- Our office hours are 9am – 5pm all year. Our technician appointments are scheduled starting at 9am and ending at 5pm. During startup and winterization seasons (April 1 – June 30 & October 15 – November 30) we have extended hours starting at 9am and ending at 6pm.
- At this time, we service Knox and Loudon counties.
- No, at this time we cannot travel outside of our service area.
- You can call or text our main line at 865-604-7246. This is the owner, Lesley Lewis’ cell phone. If he is unable to immediately answer, please leave a message, but also text if possible. (See: EMERGENCIES section).
- At this time, we only have the co-owner, Nickie Lewis, answering the phones. During our busiest times, we can receive calls every 1-2 minutes. If you get the voicemail, please leave a message. We will not know if you’ve called if you don’t leave a message. You can also text to schedule. We strive to return all calls and texts within 24 hours, and in the order received.
- We service residential and commercial professionally installed irrigation systems that operate using city water/backflow and pump/lake water systems. We do not service “homeowner installed” or hose bib timer systems, and we do not work on suction pump systems.
- A city water system pulls water from the city through a backflow preventer. A Pump system pulls water from the lake via a pump submerged in the water.
- Being in the irrigation industry for over 20 years, we are familiar with the weather trends in the east TN area. The last frost and first freeze happen in a surprisingly consistent time frame each year.
- Irrigation systems are like anything else in your home, they require maintenance. When you use a professional irrigation company to start up your irrigation, you are potentially catching issues early in the season that can not only keep your yard looking its best but also keeps the system running at peak efficiency to save you money. For winterizations, you are ensuring that water isn’t left in the lines and potentially freezing. When this happens, it can cause damage to your system and cost lots of money in the long run. When it comes to maintenance, it is more beneficial to the homeowner to have us come out to fix the issues not only for the peace of mind that the issue is truly fixed, but also to reclaim your weekend!
- The only thing that we ask is that there is a cleared path to your timer, backflow, or pump. We will take care of the rest!
- We use a mix of brands that have consistently provided the best performance and longevity.For sprinkler heads we prefer Hunter Pro Sprays and I-20 Rotors. For timers we prefer Hunter Pro-C and Hydrawise. For valves we prefer Hunter PGV. For spray nozzles we prefer Rainbird VAN nozzles. For rotary nozzles we prefer a mix of Rainbird RVAN and Hunter MP Rotator. For pumps we use only Red Jacket Grizzly submersible pumps.. Call our office for any additional questions concerning our preferred brands.
- At this time, we do not offer any discounts for multiple individual customers located in a subdivision. We do however, work with HOA’s to service entrances, and common irrigated areas.
Frequently Asked Questions
General
General
General questions about our services.
City Water Startups
City Water Startups
Questions about starting up systems that use city water.
Pump Startups
Pump Startups
Pump Startups
Questions about starting up systems that use pumps.
Winterizations
Winterizations
Questions about system winterizing.
Maintenance
Maintenance
Questions about irrigation maintenance.
Scheduling
Scheduling
Questions about scheduling.
Emergencies
Emergencies
Questions about irrigation emergencies.
New Installs
New Installs
Questions about new system installation.
Hiring
Hiring
Questions about joining our team.